Testimonials
I asked MRD to work with us on a team building session following a recent consolidation of locations and functions. In addition to a team charter design session we were running, Marcus came along and ran a team event that had a very positive impact. Having previously profiled the team, we had a fun, relaxed and productive afternoon together.
Since then I have received very positive feedback on the session which has left people energised, talking more and really considering each others’ styles and needs.
Ian Dunning, Facilities Management Director - South East, Unilever UK Ltd
During a period of change within Farecla we identified a need to raise the skills of our UK sales team in terms of internal and external written communication. Unlike so many other training providers, MRD did not offer us an off-the-shelf course; their expertise means they work closely with the client to tailor a training solution that delivers specific objectives.
Careful preparation ensures the training addresses those objectives and on-going support helps to reinforce the lessons learnt 'on the day'. The result in our case has been a team who communicate effectively with one another, their colleagues and, most importantly, their customers, enhancing the professional image of Farecla.
Yvonne Nice
Human Resources Manager/Company Secretary, Farécla Products Ltd
The day provided very useful perspectives on the different “styles” of the team, and put these into a context that helped us to see how each style can contribute to the team as a whole. I was amazed at how accurate my own profile proved to be.
I found the exercise in which we took 3 cards of each colour and then handed on those which suited others more than ourselves to be really valuable for me – I received cards from other team members which helped me to see that I’m valued in ways that I didn’t know or expect.
Richard created a comfortable, informal atmosphere which made it easy for everyone to relax and take full advantage of this opportunity to step out of the everyday work world and reflect on ourselves and the way we work together. It was a very enjoyable and useful day – thanks.
Oh, and I love the bricks!
Rita Ireson Sexual Health Promotion Manager, Heart of Birminham NHS PCT
It is very important with one to one coaching to have a good personal chemistry and I certainly found this to be the case with Marcus. Having discussed my particular requirements he quickly identified and tailored my coaching programme with clear objectives and delivered it in an interesting and stimulating way.
I found him to be very professional and engaging throughout my period of training and would not hesitate in recommending the services of mr dynamics.
Ian Stead
MD, Frank Tayor Associates Ltd
IT@Spectrum commissioned Richard Hoyle of MRD to work with our senior management and sales teams.
We not only learned a lot about ourselves (and our colleagues!), but we became equipped to add a whole new dimension to the profiling of our existing and potential clients. Within days we were adapting our approach to colleagues and clients, and benefiting from the resulting empathy created.
The results meant we subsequently trained all customer facing staff, and the language and lessons of 'Insights' is now an inbuilt part of our culture. It is also a key part of our recruitment processes. We have improved communication and understanding within our organisation, helped win business and improved customer satisfaction, and in addition we hear many success stories where our staff have enriched their lives outside of work by applying the same principles.
Ken Sturdy, Director IT@Spectrum Ltd
Just wanted to thank you for your recent coaching sessions. I found them extremely useful in helping me to develop strategies for improving my organisational skills. I have been putting your suggestions into practice. My note-writing has improved, and the system suggested for the Connexions bookings is working well. Although I still keep the grasshopper on the wall to remind me, I am getting better at returning to the job in hand after an interruption, and aim to finish one task first before moving on to the next.
Thanks for all your help.
Gill Hawkins, Youth Create
In order to meet a very individual coaching brief Marcus took time to understand the requirements & context then work with me to develop different ways forward utilising different tools & techniques which were appropriate to my style & my team. This has helped my personal development and in turn helped me start to improve my team’s performance.
Elizabeth Lown, Operations Manager, Farécla Products Ltd